TERMS & CONDITIONS
CUSTOMER CARE
At Velouri Beauty, we believe every customer deserves individual attention. Our customer care team is available to answer questions, offer personalized recommendations, and assist with any matter related to your order, product, or shopping experience.
To get in touch, please email us at support@velouribeauty.com. We respond within 24 hours, Monday through Friday. We are committed to providing human, thoughtful, and efficient support because genuine relationship is part of our product.
PRIVACY & SECURITY
Velouri Beauty takes your privacy seriously. We collect only the information necessary to process your order and improve your experience such as your name, email, shipping address, and payment details. All transactions are processed through SSL encryption and our certified payment partners, ensuring the complete security of your data.
Your personal information is never sold, rented, or shared with third parties for external marketing purposes. In compliance with international data protection laws (GDPR and Brazilian LGPD), you have the right to access, correct, or request the deletion of your data at any time by contacting us at support@velouribeauty.com.
PAYMENT METHODS
- International credit cards (Visa, Mastercard, American Express)
- PayPal
- Digital wallets (Apple Pay, Google Pay)
- Installment payments available in selected markets
All transactions are processed in the local currency based on the shipping country (USD, EUR, GBP, BRL, among others). The final charge may include currency conversion at the daily rate applied by your bank or card provider.
By completing your purchase, you confirm that the payment information provided is accurate and that you are authorized to use the selected method. Velouri Beauty uses SSL encryption and certified payment partners to ensure complete security in every transaction.
PAYMENT METHODS
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Credit/Debit Cards
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PayPal
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Bank Slip