Shipping times depend on your location. Estimated delivery times: United States, Canada, United Kingdom, and Europe: 7-15 business days. Australia and New Zealand: 10-18 business days. Latin America: 12-25 business days. Brazil: 15-30 business days. Asia and rest of the world: 10-20 business days. All orders are processed within 1-3 business days before shipping. You'll receive a tracking number via email once your order is on its way.

Yes! Velouri Beauty ships to over 100 countries worldwide. We offer complimentary shipping on all orders over $50 USD. Once your order is dispatched, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package. You can also track your order anytime through your Velouri Beauty account. If you don't receive your tracking information within 5 business days, please email us at hello@velouribeauty.shop.

Yes. All Velouri Beauty products are 100% cruelty-free. We never test on animals, and we partner only with brands that share this commitment. Our curation process prioritizes ethical sourcing and ingredient transparency.

Once we receive and inspect the returned item, your refund will be processed within 5-7 business days to your original payment method. Original shipping fees are non-refundable, unless the return is due to our error or a defective product.

To request a return, email us at hello@velouribeauty.shop within 14 days of receiving your order, including your order number and the reason for return. Our customer care team will review your request within 2 business days and send detailed instructions for sending the item back.

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, in unopened packaging, and accompanied by proof of purchase. Due to hygiene reasons, opened skincare, hair care, body care, and beauty tools cannot be returned unless defective.